Leadership for Change

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September 2008 | Volume 66 | Number 1

The Positive Classroom Pages 54-58

The Teacher as Warm Demander

Elizabeth Bondy and Dorene D. Ross

How can you create an engaging classroom? Convince students
first that you care�and then that you'll never let up.

Consider this comment that a beginning teacher in an urban school recently
made to us:

They are calling one another names and being really catty, and it wears me out. I
mean, as soon as they walk in the door, someone is pushing � or calling
someone a name. So it's 8:00 in the morning, and I am already flustered.

Many teachers in high-poverty schools struggle to establish a positive classroom
environment. These teachers know a great deal about their students, feel
affection for them, and empathize with their struggles. Unfortunately, the way
these teachers act on their caring is often not comprehensive enough to make a
difference. The teachers work hard to design interesting lessons, but if students
are disengaged, the quality of the lessons will be irrelevant and misbehavior will
reveal students' underlying resistance.

What is missing is not skill in lesson planning, but a teacher stance that
communicates both warmth and a nonnegotiable demand for student effort and
mutual respect. This stance�often called the warm demander�is central to
sustaining academic engagement in high-poverty schools.

The stakes are high when it comes to engagement. Studies have amply
demonstrated a link between achievement and academic engagement, defined by
Furrer and Skinner (2003) as "active, goal-directed, flexible, constructive,
persistent, and focused interactions" with academic tasks (p. 149). The
consequences of disengagement are more serious for low-income students:

When students from advantaged backgrounds become disengaged, they may
learn less than they could, but they usually get by or they get second chances. �
In contrast, when students � in high-poverty, urban high schools become
disengaged, they are less likely to graduate and consequently face severely limited
opportunities � [including] unemployment, poverty, poor health, and

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LeadershipforChangeinvolvementinthe criminaljustice system.(NationalResearchCouncil,2004,p.1)
The good news is that although engagement is affected by students'
economic and social conditions, teachers can organize the classroom in ways that
dramatically increase student engagement.

What Is a Warm Demander?

Kleinfeld (1975) coined the phrase warm demander to describe the type of teacher
who was effective in teaching Athabaskan Indian and Eskimo 9th graders in
Alaskan schools. These teachers communicated personal warmth and used an
instructional style Kleinfeld called "active demandingness." They insisted that
students perform to a high level. Irvine and Fraser (1998) provide an example of
how a teacher using this style might speak to a student who is slacking off:

That's enough of your nonsense, Darius. Your story does not make sense. I told
you time and time again that you must stick to the theme I gave you. Now sit
down. (p. 56)

This kind of communication is seldom described in the effective-teaching�
literature. Scholars who have investigated the warm demander stance have�
concluded that it is often an effective teaching style with many students,
although it may appear harsh to the uninformed observer (Bondy, Ross,
Gallingane, & Hambacher, 2007; Irvine & Fraser, 1998; Ware, 2006). Let's look at
what makes this approach effective and how more teachers might adopt it.

Becoming a Warm Demander

Becoming a warm demander begins with establishing a caring relationship that
convinces students that you believe in them. The saying goes, "It's not what you
say that matters; it's how you say it." In acting as a warm demander, "how you
say it" matters, but who you are and what students believe about your intentions
matter more. When students know that you believe in them, they will interpret
even harsh-sounding comments as statements of care from someone with their
best interests at heart. As one student commented, "She's mean out of the
kindness of her heart" (Wilson & Corbett, 2001, p. 91).

This quote, pulled from interviews with 200 students in high-poverty middle
schools in Philadelphia, Pennsylvania, highlights the second part of being a warm
demander. Warm demanders care enough to relentlessly insist on two things:
that students treat the teacher and one another respectfully and that they
complete the academic tasks necessary for successful futures. These teachers
adopt what Wilson and Corbett (2001) call a "no excuses" philosophy.

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LeadershipforChangeWarmdemanders approachstudents,particularlythose whose
behaviorcauses trouble inthe classroom,withunconditionalpositive regard,agenuine caring inspite ofwhatthatstudentmight
do or say (Rogers, 1957). At the heart of unconditional positive regard is a belief
in the individual's capacity to succeed. Teachers convey such an attitude by
taking the following three actions.

Build Relationships Deliberately

Middle school students interviewed by Cushman and Rogers (2008) explained
that they wanted teachers to "show us that you like us and find us interesting"

(p. 65). One tactic is to give students "getting-to-know-you" questionnaires (see
Cushman & Rogers, 2008, for examples), but such questionnaires will only work
if students perceive that you are genuinely interested and if you subsequently use
the information you gather.
Day-to-day interactions are more important than formal questionnaires. A smile,
a hand on the shoulder, the use of a student's name, or a question that shows
you remember something the student has mentioned�these small gestures do
much to develop relationships. Don't underestimate their power.

Learn About Students' Cultures

Use your knowledge of culture and learning styles to increase your understanding
of individual students. Warm demanders observe students closely to learn more
about their idiosyncrasies, interests, experiences, and talents. They watch for
clues to learning-style preferences: Does she work well independently? Does he
need visual cues to process what he hears? These teachers become students of
their students' cultures, learning about the music they listen to, the television
shows they watch, and their after-school activities.

Warm demanders also recognize that their own cultural backgrounds guide their
values, beliefs, and behaviors. Although it can be difficult to perceive one's own
culture, culture consistently shapes an individual's behavior and reactions to the
behavior of others. Gaining insight into cultural values and habits helps teachers
monitor their reactions to student behaviors that they might deem "bad," but that
are considered normal or even valued in the student's home culture. Without
such reflection, a teacher's implicit assumptions can inadvertently communicate
to students a lack of caring.

For example, an Egyptian man told us how a teacher punished his elementary-
age son for pushing a classmate. When the man and his wife spoke with this
teacher, they realized that playful pushing is not accepted in U.S. culture; in
Egypt, it is an acceptable way for boys to communicate affection. Two aspects of
this teacher's approach could have harmed the teacher-student relationship.

�EDEquity,Inc.AllRightsReservedFirst,she failedtoaskeitherthe boyorhis parentswhyhe hadpushedanother

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LeadershipforChangeboy.Second,she assumedthatthis studentknew�andhadchosentodisobey�herbehavioralstandards.Therefore,herfirstresponse
was topunishhim.Althoughthis teacheris warmandfriendly,her
lack of deep knowledge of her student or his culture prevented her from
conveying to him that she cared.

To gain cultural knowledge and competence, Ross, Kamman, and Coady (2007)
recommend that teachers

� Learn about their own cultural beliefs and how those beliefs influence their
interactions with students and families.
� Become curious about culture and difference; try to imagine how school
experiences might feel different to different groups (such as males and females
or native speakers and English language learners).
� Study examples of successful students whose backgrounds differ from the
norm (see Corwin, 2001, or Esquith, 2004).
� Question their reactions to students' behavior to identify potential cultural
misunderstandings.
� Monitor the tendency to judge differences as abnormal.
Communicate an Expectation of Success

In our recent study of three novice teachers of black elementary students, we
watched teachers attempting to communicate this message on the first day of
school (Bondy et al., 2007). The 3rd grade teacher read a story about the
inevitability of mistakes and the importance of persistence. She shared her own
experience with failure and her philosophy of optimism and perseverance. The
5th grade teacher repeatedly made encouraging comments such as, "How easy
was that?"

A student Cushman (2003) interviewed summarized how teachers can create a
culture of success:

Remind us often you expect our best, encourage our efforts even if we are having
trouble, give helpful feedback and expect us to review � don't compare us to
other students, and stick with us. (pp. 64�67)

Beyond Believing to Insisting

Many teachers use motivational strategies such as these and believe that they
have high expectations. What makes warm demanders different is that they insist
on students meeting those expectations. They establish supports to ensure that
students will learn, and they communicate clearly to students that showing
respect to the teacher and to classmates is nonnegotiable. The following
strategies help teachers become successful demanders.

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LeadershipforChangeProvideLearningSupportsThe students WilsonandCorbett(2001)interviewedwere clearthat
the teachers who helped them most never gave up; they provided a
variety of activities to help different kinds of learners and taught until the light
bulb went on for every student. These students preferred teachers who explained
material thoroughly and in multiple ways; outlined steps for getting to an answer
("They do it step-by-step and they break it down"); moved to new material when
they believed students were ready rather than according to an arbitrary
timetable; and emphasized multiple ways of approaching a problem.

Support Positive Behavior

Although warm demanders may become frustrated by student behavior, they
accept problems as normal, and they believe in students' ability to improve. When
the effective novice teachers we observed confronted recurring behavior issues,
they collected data to help them understand the situation before taking action
(Bondy et al., 2007). These teachers approached problems reflectively, asking
such questions as, What factors might influence this problem? or When does this
behavior occur? They searched for solutions rather than blaming students or
dismissing their concerns.

Warm demanders reach out to students for help in understanding behavior
problems, which many well-intentioned teachers neglect to do. For example,
when Ravet (2007) asked 10 highly disengaged students why they had
disengaged, most of them explained that they were bored with the curriculum.
When Ravet asked these students' teachers the same question, teachers blamed
perceived deficits in students' attitude, ability, personality, and family
background. If instead of blaming, these teachers had respectfully listened to
students, they would have gained insight into how to intervene.

Be Clear and Consistent with Expectations

Warm demanders must "provide a tough-minded, no-nonsense, structured and
disciplined classroom environment" (Irvine & Fraser, 1998, p. 56). In our study of
effective teachers, we found that teachers used two main strategies to hold
student behavior to a high standard. First, teachers respectfully but insistently
repeated their requests and reminded students of their expectations. If students
did not comply, teachers calmly delivered consequences. We concluded that

the teachers' assertive communication style, combined with their strategies for
insisting that students follow through, created a climate in which teachers were
taken seriously. Although teachers were warm and often funny, there was no
question that they meant what they said. (Bondy et al., p. 344)

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LeadershipforChangeCharney(2002)discussedways toconveyexpectations tostudents
clearly:Keepdemands simple andshort;dignifyyourwords withactions;remindstudents onlytwice (the thirdtime,"you're out");tell
students what the "nonnegotiables" are; and use words that invite cooperation.

Although warm demanders must speak firmly, their tone should remain matter-
of-fact; they should never threaten, demean, or create power struggles. Students
will perceive such matter-of-fact demanding as evidence of their teacher's
commitment. Many teachers believe they are showing students they care when
they continually give "one more chance." Unfortunately, giving "one more chance"
demonstrates that a teacher does not mean what he or she says, and this
practice could be interpreted as a lack of caring.

Although classroom teachers have little control over many factors that affect
student engagement, they do have the means to create a supportive climate that
fosters engagement among high-poverty students. Warm demanders do so by
approaching their students with unconditional positive regard, knowing students
and their cultures well, and insisting that students perform to a high standard.
Students have told researchers that they want teachers who communicate that
they are "important enough to be pushed, disciplined, taught, and respected"
(Wilson & Corbett, 2001, p. 88). Such is the stance of the warm demander.

References

Bondy, E., Ross, D. D., Gallingane, C., & Hambacher, E. (2007). Culturally
responsive classroom management and more: Creating environments of success
and resilience. Urban Education, 42, 326�348.

Charney, R. (2002). Teaching children to care. Greenfield, MA: The Northeast
Foundation for Children.

Corwin, M. (2001). And still we rise: Trials and triumphs of twelve gifted inner-city
high school students. New York: Harper Collins.

Cushman, K. (2003). Fires in the bathroom: Advice for teachers from high school
students. New York: The New Press.

Cushman, K., & Rogers, L. (2008). Fires in the middle school bathroom: Advice for
teachers from middle schoolers. New York: The New Press.

Esquith, R. (2004). There are no shortcuts. New York: Knopf.

Furrer, C., & Skinner, E. (2003). Sense of relatedness as a factor in children's
academic engagement and performance. Journal of Educational Psychology, 95(1),
148�162.

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LeadershipforChangeIrvine,J.J.,&Fraser,J.W.(1998).Warmdemanders.EducationWeek,17(35),56.
Kleinfeld, J. (1975). Effective teachers of Eskimo and Indian
students. School Review, 83, 301�344.

National Research Council. (2004). Engaging schools: Fostering high school
students' motivation to learn. Washington, DC: The National Academies Press.

Ravet, J. (2007). Are we listening? Stoke on Trent, England: Trentham Books.

Rogers, C. R. (1957). The necessary and sufficient conditions of therapeutic
personality change. Journal of Consulting Psychology, 21, 95�103.

Ross, D. D., Kamman, M., & Coady, M. (2007). Accepting responsibility for the
learning of all students: What does it mean? In M. Rosenberg, D. Westling, & J.
McLeskey (Eds.), Special education for today's teachers: An introduction (pp. 52�
81). New York: Prentice Hall.

Ware, F. (2006). Warm demander pedagogy: Culturally responsive teaching that
supports a culture of achievement for African American students. Urban
Education, 41(4), 427�456.

Wilson, B. L., & Corbett, H. D. (2001). Listening to urban kids: School reform and
the teachers they want. Albany: State University of New York Press.

Elizabeth Bondy (bondy@coe.ufl.edu; 352-392-9191, ext. 247) and Dorene D.
Ross (dross@coe.ufl.edu; 352-392-0751, ext. 238) are Professors in the College of
Education at the University of Florida at Gainesville.